SBB CFF FFS Shop
General Terms and Conditions of Business
All orders are binding. In your own interests kindly ensure that the delivery address and telephone number advised are correct and complete. We accept no liability whatsoever for any delays or non-delivery as a result of incorrect or incomplete addresses. We reserve the right to alter the specifications of the products without prior notification.
The article prices in the shop are shown in Swiss francs (CHF) and are to be understood as inclusive of statutory value added tax.
The most comfortable form of payment is via credit card (VISA and MasterCard) or with the PostFinance card.
An advanced payment is also possible. The delivery will be made as soon as we have received the payment.
4. Delivery, dispatch and packing costs
Deliveries are made only in Switzerland and the Principality of Liechtenstein! We shall acknowledge receipt of your order. This merely acknowledges receipt of your order via the eShop. If you do not receive acknowledgement this probably means that the order process has not been completed correctly. In this case, kindly contact us directly via e-mail or telephone.
Execution of your order is dependent on the availability of the products. As a rule, orders will be processed immediately and articles available dispatched within 4 to 7 working days. We shall advise you in the event of this not being possible. Dispatch may be in more than one parcel. Articles will be dispatched immediately they become available. Irrespective of the number of deliveries made, delivery costs will only be payable once per order.
Within Switzerland and the Principality of Liechtenstein we charge a lump-sum contribution towards dispatch costs of CHF 10.00. The said costs are for the standard delivery service for our collections and accessories.
5. Delivery periods
Normal delivery periods can vary; the following information is intended merely as a guideline:
Standard: within 4 to 7 days of receipt of order
Express: within 2 to 3 days following receipt of order
6. Returns / credit notes / damaged articles
If you receive an article in non-satisfactory condition or simply wish to have the article replaced by another size, you can return the article to us within 14 days. We shall then offer you either a full price refund or delivery of a replacement article.
Returns must be made within 14 days in the undamaged original packing. Cost refunds will only be made for products in an undamaged, unused condition. If the product is returned in a condition that is not fully suitable for resale or if the packing is damaged, we reserve the right to refuse a cost refund on the article or to reduce the cost refund by up to 20% of the original selling price. None of the conditions set out above have any influence on your statutory rights in the case of damaged articles.
Kindly return the article to the address shown below and include a note stating your name, the order number, the reason for the return and the desired action.
Delivery of the replacement article or the refund will be made as soon as we receive the article returned by you.
SBB Online Shop
7. Delivery damage
If the goods are damaged during delivery, kindly notify us by e-mail or telephone within 48 hours of receipt of the goods. Damaged or defective articles can be replaced free of charge. Claims for damages based on incorrect illustrations, texts and prices or late delivery are excluded. Errors, price alterations or minor modifications to the products are reserved.
We undertake not to forward or sell your personal data to third parties. All personal data will of course be treated as confidential. The data required for processing the business transaction will be stored.
Credit card payments will be encrypted with proven SSL technology. They will be processed via Saferpay (Six Multipay AG). Six processes your personal data on our behalf in connection with your payment requests to us. Six will use your data exclusively for processing your payment instructions and will not make it accessible to any third parties other than the financial institutions responsible for the respective form of payment. “Six” or “Saferpay” may appear on your credit-card or bank statement in connection with your order from us.
9. Retention of title
We shall retain title to the articles delivered until such time as full payment has been received.
10. Place of jurisdiction
Place of jurisdiction is 8180 Bülach (ZH), Switzerland